This is a digital format book: Text Outline, Chapter Self-Tests with Answers and Test bank for the Customer Service: A Practical Approach 6th edition textbook (check
editions by ISBN). Textbook is NOT included../span>. Test bank covers True | False questions, Short Answer questions, Multiple Choice and their answers. A must have for your exams. Instant Download after purchase. ISBN number serves reference for correspondent textbook.

ISBN13: 9780132742399
ISBN10: 013274239x